TERMS & CONDITIONS
INTRODUCTION
Welcome to Delroy’s Kitchen. These Terms and Conditions govern your use of our restaurant services, website, and any related transactions. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please refrain from using our services.
COMPANY INFORMATION
Delroy’s Kitchen operates from The Tern Inn, 1 Heron Way, Chipping Sodbury, BS37 6XW. Contact us at 01454 447520 for any inquiries.
RESERVATIONS AND ORDERS
-
Reservations for dining can be made via the website, phone or in person. We may require a deposit for large bookings and purchase of a ticket for our Bottomless Brunch.
-
Takeaway and delivery orders can be placed via phone or through any third-party platforms we partner with.
-
We reserve the right to refuse or cancel any order due to unforeseen circumstances, including stock availability or pricing errors.
PRICING AND PAYMENT
-
All prices are in GBP (£) and inclusive of VAT unless stated otherwise.
-
Payment can be made via cash, debit/credit card, or through approved online payment methods.
-
In case of pricing errors, we will notify you before processing your order.
CANCELLATIONS AND REFUNDS
-
Reservations can be cancelled up to 24 hours before the booking time without charge.
-
Takeaway and delivery orders cannot be cancelled once prepared.
-
Refunds are issued at our discretion in cases of errors, missing items, or unsatisfactory service. Any complaints should be raised within 24 hours of receiving your order.
FOOD ALLERGIES AND DIETARY REQUIREMENTS
Our menu includes allergens, but cross-contamination may occur. Customers with allergies must inform us before placing an order.
We do not accept liability for allergic reactions if full disclosure is not given by the customer.
USE OF WEBSITE
The content on our website is for informational purposes only and may be updated without notice. Unauthorised use of our website, including attempting to access restricted areas or distributing malicious software, is prohibited.
LIABILITY
We are not liable for indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the total price of the affected order or reservation.
CUSTOMER CONDUCT
We reserve the right to refuse service to any individual engaging in abusive, disruptive, or inappropriate behaviour towards our staff or customers.
Any damages to our property caused by a customer may result in legal action.
DATA PROTECTION
Personal data collected is processed in accordance with our Privacy Policy and applicable UK data protection laws.
CHANGES TO TERMS
We may update these terms from time to time. The latest version will always be available on our website.
GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For further assistance, contact us at 01454 447520 or visit us at The Tern Inn, 1 Heron Way, Chipping Sodbury, BS37 6XW.