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PRIVACY POLICY

INTRODUCTION

This privacy policy outlines how Delroy’s Kitchen collects, uses, and protects any personal information provided when using our restaurant, website, or related services. Delroy’s Kitchen is committed to safeguarding your privacy. Should we request any identifiable information, rest assured it will only be used as outlined in this privacy policy. We may update this policy from time to time. Please review it periodically to stay informed of any changes. This policy is effective from 06/02/2025.

WHAT WE COLLECT

We may collect the following information:

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  • Name and contact details, including email and phone number

  • Demographic information such as postcode, preferences, and interests

  • Order history and visit records

  • Information relevant to surveys, promotions, and offers

  • CCTV footage within our restaurant (for security purposes)

HOW WE USE YOUR INFORMATION

We require this information to enhance our services and customer experience, specifically for:

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  • Internal recordkeeping, including reservations and order processing

  • Sending promotional emails about new products, events, and special offers

  • Customer service and responding to queries, complaints, or feedback

  • Market research and service improvements

  • Fraud detection and legal compliance

LEGAL BASIS FOR PROCESSING DATA

We process personal data under the following legal bases:

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  • Consent – where you have provided clear permission

  • Contractual necessity – when data is required to fulfill our services

  • Legal obligation – for compliance with legal or regulatory requirements

  • Legitimate interest – to improve our services while respecting your rights

DATA RETENTION

We retain personal data only as long as necessary for legitimate business or legal requirements. Data no longer required will be securely deleted.

YOUR RIGHTS & OPT-OUT OPTIONS

You have the right to:

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  • Access, correct, or request deletion of your personal data

  • Withdraw consent for marketing communications

  • Restrict or object to processing under certain conditions

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To exercise these rights, please contact us at hello@delroyskitchen.co.uk.

SHARING YOUR INFORMATION

We do not sell or share your data for marketing purposes. However, we may share data with:

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  • Service providers assisting in website operations, reservations, or payment processing

  • Law enforcement or regulatory bodies when legally required

  • Third-party companies with your explicit consent

DATA SECURITY & TRANSFERS

We implement security measures to protect your data. Where data is transferred outside the UK or EEA, appropriate safeguards are in place to ensure its protection.

CONTACT US

For privacy-related inquiries, contact:

 

Delroy’s Kitchen, The Tern Inn, 1 Heron Way, Chipping Sodbury, BS37 6XW

Email: hello@delroyskitchen.co.uk

Phone: 01454 447520

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